FAQ
Welcome to our FAQ section. You may find the answer to any queries you've got here, but if not,
then don't worry! You can get in touch via any of the ways we've listed and get answers
specifically for your questions.
IS THERE A MINIMUM ORDER FOR ANY OF YOUR SERVICES?
No, we do not require a minimum amount of orders for any of our services, whether that be for embroidery, printing or labelling. We do the best we can to help provide you with the highest quality products for the lowest price possible with the best value for money.
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HOW LONG IS THE TURNAROUND TIME WITH ASSURED RETAIL SERVICES?
Our typical turnaround time for orders is 7-10 working days, however, when placing an order we will be in touch with a more accurate time specifically for you. We will obviously try our hardest to work to any deadlines you may be working with and are open to discussions with our clients.
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IS THERE A SETUP FEE FOR USING MY LOGO?
We do charge a small setup fee when working with your logo's, however it is very minimal and is usually discussed when your order is placed due to the complexity of your logo.
HOW CAN I PAY FOR MY ORDER?
We prefer to do in-store payments for the majority of orders but accept PayPal, Visa, Mastercard and Switch.
HOW DO I RECEIVE MY ORDER?
We can offer both pick-up from in-store and delivery, whichever you prefer.
WHAT DELIVERY SERVICES DO YOU OFFER?
All our deliveries are carried out by DHL for an additional cost. We usually use DHL signed for next day delivery service.